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The Watersmart portal is now live. Click on https://friendswoodtx.watersmart.com/index.php/welcome to sign in or create an account.
In January 2022, the City of Friendswood began a meter conversion project for all of its residential and commercial water utility customers. Once the project begins, it is expected to take 12 to 18 months to replace approximately 14,000 meters throughout the City’s water utility system, install data transmission equipment, and implement the customer information portal. The City is working with the company Ameresco, and their subcontractor RTS/EnvoCore, to replace outdated manual meters with upgraded meters as part of an Advanced Metering Infrastructure (AMI) project. This AMI water meter project will upgrade and modernize the City’s water billing infrastructure.
Customers will not be charged for the new meter. The City of Friendswood will incur all costs for the new meter, the installation of the meter and repairs to the meter area from damage caused by the installation.
AMI stands for Advanced Metering Infrastructure. These new AMI meters consist of a water meter with a low-powered communication device/radio that is continuously recording usage and the radio sends a meter reading to the city through a secure network every 6 to 12 hours.
With this AMI water meter project, customers will have access to more frequent detailed information about water consumption, enabling them to have better control over their water usage and utility bills. Upon completion of the meters installation and testing, customers will be sent information on how to access and use the new technologies that come with the new system.
In most cases, less than 30 minutes.
Ameresco and RTS/EnvoCore employees will be properly identified with their company logo on their vehicles and uniforms.
In most cases, the work will be performed Monday - Friday from 7 a.m. to 7 p.m. There may be some work performed on Saturday.
Yes. Signage will be placed in the work area as work crews begin to install new meters in that location. Before starting the replacement process at a residence, a member of the installation team will give a courtesy knock on the front door. If a customer answers the door, the team member will explain the process and ask that the customer not use any water for approximately 30 minutes during the installation. If there is no response, and before beginning the installation the team will attempt to determine that water is not currently being used. If it is determined that water is currently in use, the team will proceed with work on another customer meter and return to re-attempt the installation.
Yes. Work crews will place a door hanger at the residence to indicate the installation process has begun on replacing the water meters in the neighborhood but due to scheduling or the availability of supplies the installation process will require a return visit to your property to complete the new meter. If a temporary pause in the installation process occurs, it will not disrupt water service to the customer.
Yes. Work crews will place a door hanger at a residence if they are unable to access the meter location or need the resident’s assistance in other ways before the meter can be changed out. This may include the meter being behind a locked gate, unsecured dog or other obstructions that prevent crews from performing their work.
Yes. Work crews will place a door hanger at the residence once the new meter is installed and it will provide instructions to follow on flushing your lines if needed.
In most cases, there will be an interruption of service for approximately 15 to 30 minutes during the meter replacement.
No, they do not need to enter your home. If the water meter is behind a fence, workers will need access to that part of the property. Ameresco, RTS/EnvoCore, or City of Friendswood employees will not have to enter homes at any time to perform meter replacement work.
No, your new meter does not require any maintenance by the customer. The City of Friendswood will address all maintenance. Once installed, customers will be responsible for meter replacement costs if damages occur.
The codes are available online at the Municode website.
Complaints may be filed at Friendswood City Hall with the Code Enforcement Officer or by phone at 281-996-3205.
Written complaints may be filed:
You may chose to stay anonymous, however, the Code Enforcement Officer will not be able to inform you of any actions taken or planned.
After the violation is confirmed, a notice is sent to the property owner directing them to remove or correct the violation within 10 days of the service of such notice. If additional actions are necessary, they will be conducted according to regulations in the Friendswood City Code.
A junk vehicle means any motor vehicle that is:
A violation for having an unauthorized junk vehicle on your property visible from any city street is punishable by a fine.
The City of Friendswood has two separate departments that enforce the City’s junk vehicle ordinance depending on where the vehicle is located:
During the time a complaint is filed with the dispatcher, the caller will be asked to provide the license plate, make, model and vehicle color if available, and the street or address where it is parked. An officer will respond and investigate.
If it is determined that the vehicle meets the criteria of a junk vehicle, a notice is attached to the vehicle and attempts are made to notify the owner. After 72 hours, vehicles still on city right-of-way are subject to immediate removal and disposal by the City. A city-approved tow company will then remove the vehicle.
Once the Code Enforcement division of Community Development Department receives a complaint regarding a junk vehicle on private property visible from any city street, Code Enforcement will respond to the location and investigate the complaint. If it is determined that the vehicle meets the criteria of a junk vehicle and is visible from any city street,
Code Enforcement will attempt to locate the last known address of the registered and legal owner of the vehicle.
Notices will then be sent to the registered owner of the vehicle, as well as the owner of the property on which the vehicle resides and must be removed within 10 days. After notice has been sent and if no hearing has been requested, if the vehicle remains on the residence after the 10-day period, the owner will be subject to a fine. If the vehicle continues to remain, the City seeks to remove the vehicle, dispose of it by a licensed vehicle wrecker, and recover any costs from the owner.
Total Votes: 4,177
Early Voted: 3,337
Robert J. Griffon
Galveston Drainage Dist. Director Position 3:
Carl J. Horecky
Galveston Drainage Dist. Director Position 4:
Harold L. Whitaker
Christine L. Mangle-Smith
Total Votes: 4,440 Early Voted: 2,226
City of Friendswood, Texas Proposition A
THE ISSUANCE OF $2,000,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR DESIGNING, CONSTRUCTING, IMPROVING, AND EXPANDING THE MUNICIPAL PUBLIC WORKS FACILITY LOCATED OFF OF BLACKHAWK BOULEVARD IN THE CITY. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 2,202 Against 2,137
City of Friendswood, Texas Proposition B
THE ISSUANCE OF $9,100,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR CONSTRUCTING, IMPROVING, RENOVATING AND EQUIPPING PUBLIC SAFETY FACILITIES FOR THE FIRE AND POLICE DEPARTMENTS, CONSISTING OF THE MUNICIPAL PUBLIC SAFETY BUILDING AND A NEW FIRE STATION AND TRAINING FIELD TO REPLACE FIRE STATION NUMBER 2 IN THE CITY. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 2,394 Against 1,959
City of Friendswood, Texas Proposition C
THE ISSUANCE OF $9,000,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR DESIGNING, CONSTRUCTING, IMPROVING, AND EXPANDING THE MUNICIPAL COMMUNITY CENTER LOCATED OFF OF MORNINGSIDE DRIVE IN THE CITY. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 1,705 Against 2,617
City of Friendswood, Texas Proposition D
THE ISSUANCE OF $7,600,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR IMPROVING, RENOVATING, UPGRADING AND RECONSTRUCTING TRANSPORTATION AND PEDESTRIAN FACILITIES IN THE CITY, INCLUDING IMPROVEMENTS TO EXISTING STREETS AND ROADS IN THE CITY AND OTHER RELATED COSTS, INCLUDING THE EXTENSION OF FRIENDSWOOD LAKES BOULEVARD (ALSO KNOWN AS FRIENDSWOOD PARKWAY), THE INSTALLATION OF SIDEWALKS THROUGHOUT THE CITY AND VARIOUS TRAFFIC ENHANCEMENTS ALONG MAJOR COLLECTOR AND ARTERIAL ROADWAYS IN THE CITY. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 2,028 Against 2,313
City of Friendswood, Texas Proposition E
THE ISSUANCE OF $8,000,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR DESIGNING, CONSTRUCTING, IMPROVING, EXPANDING AND EQUIPPING PARKS, TRAILS AND RECREATIONAL FACILITIES IN THE CITY, AND THE ACQUISITION OF LAND AND INTERESTS IN LAND FOR SUCH PURPOSES, INCLUDING IMPROVEMENTS TO, AND EXPANSION OF, STEVENSON PARK, OLD CITY PARK, RENWICK PARK, 1776 PARK AND THE CITY POOL. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 2,121 Against 2,206
City of Friendswood, Texas Proposition F
THE ISSUANCE OF $41,000,000 TAX BONDS BY THE CITY OF FRIENDSWOOD, TEXAS FOR CONSTRUCTING, ACQUIRING AND INSTALLING STORMWATER DRAINAGE AND FLOOD CONTROL IMPROVEMENTS ALONG CLEAR CREEK THROUGHOUT THE CORPORATE LIMITS OF THE CITY, INCLUDING DREDGING, CHANNEL IMPROVEMENTS AND RELATED INFRASTRUCTURE AND UTILITY RELOCATION AND THE ACQUISITION OF LAND AND INTERESTS IN LAND NECESSARY FOR SAID IMPROVEMENTS. TAXES SUFFICIENT TO PAY THE PRINCIPAL OF AND INTEREST ON THE BONDS WILL BE IMPOSED.
For 2,954 Against 1,398
Total Votes: 3,245
Early Voted: 2,416
For: 2,639 84.77%
Against: 474 15.23%
For: 2,395 81.13%
Against: 557 18.87%
For: 1,959 63.71%
Against: 1,116 36.29%
For: 2,541 84.62%
Against: 462 1 5.38%
For: 1,443 48.47%
Against: 1,534 51.53%
For: 1,844 62.19%
Against: 1,121 37.81%
For: 2,284 77.90%
Against: 648 22.10%
For: 2,465 82.52%
Against: 522 17.48%
Total Votes: 2,422
Early Voted: 1,802
Carl W. Gustafson
Street Maintenance Sales and Use Tax:
For: 1,485 61.62%
Against: 925 38.38%
Downtown Improvements Sales and Use Tax:
For: 1,274 52.89%
Against: 1,135 47.11%
Total Votes: 3,766
Early Voted: 2,477
For: 2,885 83.48%
Against: 571 16.52%
For: 2,896 83.48%
Against: 527 15.40%
For: 2,743 79.99%
Against: 686 20.01%
For: 2,363 68.69%
Against: 1,077 31.31%
For: 2,945 84.55%
Against: 538 15.45%
For: 2,712 79.74%
Against: 689 20.26%
For: 2,166 63.08%
Against: 1,268 36.92%
For: 2,145 62.70%
Against: 1,276 37.30%
For: 2,496 73.33%
Against: 908 26.67%
For: 2,227 65.79%
Against: 1,158 34.21%
For: 2,496 73.26%
Against: 911 26.74%
For: 2,473 73.82%
Against: 877 26.18%
Total Votes: 1,835
Early Voted: 967
David J.H. Smith
1,273 100 %
1,218 100 %
1,236 100 %
For: 1,163 65.15 %
Against: 622 34.85 %
For: 706 38.77 %
Against: 1,115 61.23 %
For: 887 47.95 %
Against: 952 52.05 %
Total Votes: 2808
Early Voted: 1511
189 43.95 %
Leslie Reid 241 56.05 %
Andy Rivera 242 56.28 %
Marcus Rives 188 43.72 %
Total Votes: 1428
Early Voted: 766
David J.H. Smith
Galveston Drainage District Position #1
Galveston Drainage District Position #2
Galveston Drainage District Position #4
Galveston Drainage District Position #5
David J.H. Smith
Sales Tax Usage
Total Votes: 3,716
Total Early Voted Ballots: 1,517
Total Votes 1997 (Recount): 3,718
Total Early Voted Ballots 1997: 1,525
Total Votes: 2,156
Total Early Voted Ballots: 627
Clear Creek Drainage Position #3
Clear Creek Drainage Position #4
Clear Creek Drainage Position #5
Total Votes 1994: 1,793
Total Early Voted Ballots 1994: 333
Total Votes: 2,497
Total Early Voted Ballots: 988
Clear Creek District Position #3
Clear Creek District Position #4
Clear Creek District Position #5
Bonds & Levy Tax Proposition
Mayor, Councilmember Positions #1, 3, and 5
Total Votes: 2,242
Total Absentee: 168
12 Home Rule Charter Proposition, 2 Sales Tax
Total Votes 1991: 3,986
Total Absentee 1991: 668
Total Votes: 2,766
Total Absentee: 376
Total Votes: 2133
Mayor Run Off Total Votes: 1898
Total Votes: 480
5 Mayor Write-ins (look in history binder)
Total Votes: 1380
Total Votes: 1936
Harry Van Wagner
Total Votes: 1315
Total Votes: 798
Total Votes: 248
Total Votes: 592
Total Votes: 632
Total Votes: 808
Total Votes: 487
Total Votes: 118
Joseph West, Jr.
Total Votes: 118
Total Votes: 2,075
Total Early Voted Ballots: 555
Clear Creek Drainage Position #1
Clear Creek Drainage Position #2
Total Votes: 3302 Early Voted: 1705
Mayor David J.H. Smith 1,773 Tracy Goza 1,501
Position #1 Laura Ewing 1,747 Mike Sharp 1,496
Position #3 Jim Hill 2,360
Position #4 Troy Hopkins
Total Votes: 1,390
Total Absentee: 145
Paul Maaz 549
Any composition or device designed to produce a visible or audible effect by combustion, explosion, deflagration, or detonation, including firecrackers, cannon crackers, skyrockets, torpedoes, Roman candles, sparklers, squibs, fire balloons, star shells, gerbs, or any other substance in whatever combination by any designated name intended for use in obtaining visible or audible pyrotechnic display. The term shall include all articles or substances within the commonly accepted meaning of fireworks, whether specially designated and defined in this section or not (Municipal Code Se. 30-139).
Fireworks are not allowed to be sold within the City of Friendswood. Annually, sellers operate stands just outside the city limits and jurisdiction of the City of Friendswood.
The county in which you reside sprays for mosquitoes. Please contact the appropriate office at one of the following numbers:
The City of Friendswood provides the electricity for the streetlights in your neighborhood. However, the lights are maintained by either CenterPoint Energy in Harris County or Texas-New Mexico Power Company in Galveston County. To report any problems, please contact the appropriate company.
Phone: 713-207-2222, select option 4
Texas-New Mexico Power Company
To volunteer to work with the City’s special events, please fill out the Volunteer Sign-Up Form (PDF) and email the Parks and Recreation Department or mail to the Friendswood Parks and Recreation Department.
All City property, bulletin boards, electronic reader boards, and websites are used for City advertisements and events only. Personal or business advertising is prohibited.
The Splashpad is open daily from 8AM-8PM. *The Splashpad will be closed for the season starting on November 1st, 2020.
Yes, the Leavesley Park Jones Hangar is often referred to as the Jones Hangar, the Hangar, and other variations of the name. It is located at 901 Buckingham in the Regency Estates subdivision.
No, Frankie Carter Randolph Park is a Harris County Park. To make a reservation please call their Reservations Office at 713-991-6881.
The Leavesley Park Jones Hangar is the only indoor facility available for rent or public use. Visit the City Parks and Reservations page to find out more information about renting the Hangar.
No, a fishing license is not required to fish at the Centennial Park Pond. However, only fishing is allowed from the bank. Nets are not permitted. It is not required to catch and release.
Dogs are allowed at most City parks, with the exception of Renwick Park and the Sportspark. For those parks that do allow dogs, they must remain on a leash.
One full lap is slightly less than one half of a mile. There are markers along the trail to help you determine distance.
Only those who rent the Park Gazebo or the Large Rotary Pavilion are allowed to bring inflatables to their rental. Inflatables are not allowed at the small Rotary Pavilion. The Parks and Recreation Department requires a copy of the insurance information from the inflatable rental company with the City of Friendswood listed as additionally insured. Driving into the park is prohibited. Bounce houses and other inflatables must be unloaded in the parking lot.
To register your child(ren), please log in and create an account at least three days before the registration date. Accounts will be approved following residency verification.
Once an account has been created, please follow these Registration Instructions (PDF).
Documents can be uploaded to your account at the Parks site in the "Document Upload" section under "My Account."
No, the deadline for documents to be uploaded is typically about a month after the start of registration. While you can still register without your documents being uploaded, if all of the required documents are not uploaded by the deadline, you may be dropped from your registered sessions.
Yes, camp staff does not have access to the computer system so they rely on these forms in case of emergency. The form stays with the camp at all times and is taken on every field trip.
Camp Registration Form 2018 (PDF)
Questions about employee conduct or allegations of misconduct, to include racial profiling, will be classified and processed for investigation. To make a complaint, you may contact the Friendswood Police Department at 281-996-3300; by email; or in person or in writing at:
1600 WhitakerFriendswood, TX 77546
Normally a supervisory officer will visit you on an informal basis to tell you about the complaints procedure and to give you the opportunity to discuss your complaint. Whenever possible, the supervisory officer will explain why the officer, subject to the complaint, took a certain course of action. In addition, the supervisory officer will explain what the officer’s duties were, what the police powers were, and the context in which the officer acted.
Experience has shown that many people are unaware of the limitations of police authority and that an explanation provided by a supervisory officer may help to clarify the situation. If you are satisfied with the explanation given by the supervisory officer, your complaint will proceed no further.
You may be asked to sign a release confirming that you are satisfied with this disposition. A record will be maintained of what has taken place. Any allegation of criminal conduct or policy violation would not be subject to informal resolution.
Internal Affairs is a staff function of the Office of the Chief of Police. The function is staffed only as there are cases requiring action. The selection of an official to investigate a complaint will be made by the Chief of Police or his designee.
The investigating officer will talk to:
It is important that you allow the Chief of Police a reasonable opportunity to carry out an investigation into your complaint and respond in writing to you. If at the conclusion of the investigation you are not satisfied with the manner in which the Chief of Police has dealt with your complaint, you may address your complaint to the District Attorney’s Office.
Wherever possible, you should speak to the supervisory officer to whom you first made your complaint. As an alternative, you can notify the Chief of Police. If your complaint has led to criminal proceedings against any employee any decision to continue with those proceedings will rest with the District Attorney’s Office.
If you have a complaint about a supervisory police officer, you should contact the Chief of Police.
The Chief of Police is responsible for all internal affairs matters. Except for extraordinary circumstances, he supports the assigned investigator, assuring the investigator has access to any and all resources required, and provides staff review.
We are authorized up to 64 officers.
There are three shifts:
For more information on the equipment issued to new patrol officers, visit the Salary, Benefits and Rewards page.
There is a Take Home Program for Sergeants (and above), Criminal Investigation Department (CID), and other specialized positions. Also we have a new fleet that revolves with less than 80,000 miles per car.
Starting salary for entry-level police officer is $60,775 to $70,183, depending on qualifications. This does not include incentive pays which begin 6 months after start date.
Check out the detailed Pay Plan Scale on our Salary, Benefits and Rewards page.
13 months with the Friendswood Police Department as a full-time service as a Police Officer.
The background process varies from person to person but usually takes 2 to 4 months.
No, but there is a pre-employment physical administered to all applicants by a physician designated by the Police Department at no cost to the applicant. And applicant’s weight must be proportional to height.
$117,000 per year.
For more information on crime in Friendswood, visit the Annual Report page.
Yes, applicants can order a study guide from the testing company at the Bannon and Associates website.
You may apply anytime you see a peace officer position listed under the City of Friendswood job listings.
This is determined on a case by case basis. However, we try to accomplish the hiring process for an out of town applicant in as little as two visits.
No, however, you may submit your scores from another agency where you took the same exam as long as it has been less than a year and the agency is willing to submit the score in writing on Department Letterhead with your personal identifying information.
We have not officially analyzed the data. However, I can say that our attrition rate is low. Most of our new hires are from new budgeted positions, which is usually two per year.
It varies with the budget and attrition, but it is on the average of two.
Yes. You can contact the Office of Professional Standards and Training to obtain an application.
Yes, all tattoos must be able to be covered by the uniform shirt.
The test is comprised of five dimensions:
Visit the Eligibility Requirements page to learn more.
Please visit the Texas Commission on Law Enforcement (TCOLE) Out of State page. Upon appointment you will be assigned to the patrol division where you will be assigned to the Field Training Program. There is no In-house Police Academy; however, there is a short in-house orientation period before entering the Field Training Program.
Yes, this is mandated by the State of Texas (TCOLE).
21 years of age.
To learn more about the assignments, positions, and roles one might find within the Police Department, visit the Assignments and Roles page.
To view any current job openings for which the Police Department might be hiring, visit the Application Portal.
Utility customers must complete an application for service and deliver to our office at 910 S Friendswood Drive at least one business day before services are initiated or transferred, for details visit our City Rates and Services page.
For contact information and a links to application forms, visit our Utility Billing page.
The utility services provided by the City are water, sewer and refuse (garbage) services. For details on setting up Utilities with the City of Friendswood, visit our City Services and Rates page.
The City of Friendswood requires an Application for Utility Service and a deposit. To have your deposit waived, we require a two year "payment history" or "Letter of Credit" from your current water utility provider current within last 90 days, which shows no more than one late payments. Apartment complex water payments do not apply.
For more details on current deposit rates, visit our Establish Service page.
As payment for your deposit, we accept:
Checks are made payable to City of Friendswood. For more details, visit our City Services and Rates page.
Deposits paid to initiate water service are held for a period of two years. Within that two year period, the account must reflect no more than one late payment and no disconnects. The deposit will then be credited to the account at the two year mark or upon termination if account closed before 2 years.
A letter of credit or payment history is accepted in lieu of the deposit. It is a letter or payment history that indicates the payment status on the water account. This is provided by the previous water company.
The City of Friendswood Utility Billing department accepts letters of credit that are of a two year payment history within last 90 days and show that payments were made in a timely manner with no more than one late payments and no disconnections.
To obtain a letter of credit or payment history, contact either your current or previous water company.
Once the application for utility service and deposit is paid, water can be restored the next business day, excluding holidays.
There are various reasons for a high water bill. Each bill represents the previous two months of water, sewer and trash service. The water meter is read every two months through a contractor (Severn Trent).
The City of Friendswood bills water, sewer and trash services on a bimonthly (every-other-month) basis.
Reasons vary as to why your bill indicates a balance forward. Either a late penalty was applied after the bill was paid, a penalty fee was applied due to disconnection of water service or a returned check, or an unpaid balance from the previous bill.
The Utility Billing Department bills four different billing cycles; two cycles per month. Although the City’s Ordinance is written in monthly terms, the City of Friendswood bills bimonthly.
At this time, there is not an expected change on billing; therefore, the City will continue to bill on a bimonthly basis.
Payments can be made over the phone by using either a MasterCard, Visa or Discover.
Contact the Utility Billing office at 281-996-3232.
Payments can be made online through our website using a MasterCard, Visa, or Discover.
To get set up, visit our Utility Billing website, and select Quick Pay or Register/Login Account if you have your current bill and enter the requested information.
The Watersmart portal is now live. Click on https://friendswoodtx.watersmart.com/index.php/welcome to sign in or create an account.
Depending on the severity of the leak, sometimes the leak is noticeable and sometimes not. A running toilet is an indication of a toilet leak, although, some toilets may incur a "silent" leak, which is harder to detect. Food coloring can be used to test toilet leaks. Just place a few drops of food coloring in the tank of the toilet. Allow a couple of hours to pass without flushing the toilet. If the food coloring has moved from the tank to the bowl of the toilet, then that is an indication the toilet has a leak.
A recommended way to check for a leak is to allow at least 4 to 5 hours where no water is being used, or no toilets flushed. Read the water meter before the duration and read it again after the duration. The read should be the same; if the read is higher at the end of the duration, then that is a possible indication there could be a leak present (if no water was used or toilets flushed during the duration.)
Once a leak is detected and is confirmed it is on your property, then a plumber must be contacted to repair the leak. For toilets, you can purchase a toilet repair kit which will include materials needed for the repair.
The City of Friendswood does offer a one-time adjustment due to a leak. This does not apply to defective or out-of-repair faucets or other plumbing fixtures such as toilets.
You must complete an Application for Excusable Defect and return to the billing office after you receive your bill reflecting the leak. The process can take up to two weeks and the due date of the bill does not change.
The City of Friendswood calculates sewer charges based on Winter Quarter Average (WQA) so pool adjustments are not offered. The water consumption from the December through February or November through January bills are combined and divided by two to obtain the WQA for sewer charges.
The WQA is recalculated every year and this is the figure used for the upcoming year. If you are filling a new pool or draining and refilling a pool due to repairs during the billing periods listed above, please provide a letter from the pool company stating the dates of the fill and the gallons used so this can be taken into consideration when recalculating the WQA for the upcoming year.